Client Operations

Active Clients
24
Recurring accounts
Monthly Recurring
$489,800
MRR
Annual Run-Rate
$5,877,600
ARR
Blended Margin
62%
MAK costs loaded
Top-client Concentration
11%
Maple Office Park

Recurring Revenue Durability

LOGO RETENTION
94%
24 of 25 kept
CHURNED (LIFETIME)
1
6% of all-time
AVG TENURE
1 yr 5 mo
active clients
TOP-3 / TOP-5 SHARE
27% / 40%
revenue concentration
AT-RISK ACCOUNTS
1
health flagged
Lost: Former Office Co

Needs Attention

At-risk accounts
Oakwood Plaza C 3 issues in 30 days, missed trash, streaky floors
Renewals due (≤60 days)
Birch Retail Group — Aug 15, 2025 (58d)

Client Portfolio

ClientSubcontractorMonthly RevTrend Sub CostMarginRenewalHealth
Maple Office Park Summit Crews $52,000 $16,600 68% Nov 10, 2025 A Open →
Pinewood Medical Evergreen Facility $44,000 $12,800 71% Oct 1, 2025 A Open →
Cedar Tech Center Evergreen Facility $38,000 $15,600 59% Dec 5, 2025 A Open →
Birch Retail Group Summit Crews $34,000 $11,600 66% Aug 15, 2025 B Open →
Willow Athletic Club Northstar Cleaning $29,000 $13,800 52% Jan 20, 2026 A Open →
Aspen Business Center Northstar Cleaning $26,000 $12,000 54% Aug 28, 2025 B Open →
Oakwood Plaza Summit Crews $22,000 $10,500 52% Sep 1, 2025 C Open →
Juniper Dental Evergreen Facility $19,000 $9,100 52% Oct 18, 2025 A Open →
Riverside Offices Summit Crews $16,800 $6,200 63% 2026-02-15 A Open →
Lakeshore Clinic Evergreen Facility $15,400 $5,100 67% 2026-02-15 A Open →
Westfield Center Summit Crews $15,300 $5,700 63% 2026-02-15 A Open →
Granite Tech Park Summit Crews $15,100 $5,800 62% 2026-02-15 A Open →
Hillcrest Retail Northstar Cleaning $14,900 $6,400 57% 2026-02-15 A Open →
Eastgate Medical Evergreen Facility $14,600 $5,400 63% 2026-02-15 A Open →
Brookside Plaza Summit Crews $14,200 $5,300 63% 2026-02-15 A Open →
Highland Suites Evergreen Facility $14,100 $4,900 65% 2026-02-15 A Open →
Fairview Suites Evergreen Facility $13,800 $4,900 64% 2026-02-15 A Open →
Meadowbrook Clinic Evergreen Facility $13,700 $4,700 66% 2026-02-15 A Open →
Crestwood Center Summit Crews $13,500 $5,000 63% 2026-02-15 A Open →
Stonegate Offices Northstar Cleaning $13,300 $5,500 59% 2026-02-15 A Open →
Northpoint Offices Northstar Cleaning $13,200 $5,600 58% 2026-02-15 A Open →
Sunset Retail Summit Crews $12,900 $4,800 63% 2026-02-15 A Open →
Clearwater Retail Summit Crews $12,600 $4,600 63% 2026-02-15 A Open →
Parkway Dental Evergreen Facility $12,400 $4,200 66% 2026-02-15 A Open →
MRR & margin from the financial system (MAK sub-costs loaded; others pending). Concentration = top client's share of MRR. Renewals from the master client sheet.
Big League Clean  ·  Client OperationsInternal · Matt & Nash · live from the operating systems